Smart conflict management

Academia Raetica

Unresolved conflict can paralyze cooperation within projects and departments, as well as poison the atmosphere in the workplace. This is especially true if conflict continues to rumble on in the background or for long periods. In academia the “games“ tend to be more sophisticated yet, the patterns remain the same. No matter whether it is about conflicting goals or strategies or it can be attributed to clashing personalities or communication styles and behavior: ignoring is often not the best option.

This workshop introduces you to key competencies for successful conflict resolution. Using analysis, self-management and communication tools learned here you can turn each confrontation into a constructive process.

Discussion points are:

• Conflict dynamics and conflict analysis (Glasl, Schwarz)

• Conflict moderation roadmap

• Thomas Kilmann Instrument

• Harvard negotiation project

• The fundamental attribution error

• Identify with conflict partner

• Active and empathetic listening

• Conflicting personality types and communication styles (Riemann, Satir)

• Short- and long-term self-management

• Dealing with “difficult people” and attacks

• Three methods how to respond to conflict depending on escalation degree

• Conflict de-escalation and prevention: early clarification, I-messages, constructive feedback, sandwich technique

• Brief responses to high-conflict people: BIFF

• Solution-oriented questions

Methods

Trainer input, individual self-reflection exercises, group exercises, real-life case studies, plenum discussions, feedback. Note: Participants are encouraged to share their own cases for case work and group feedback.

About the lecturer

Monika Palacios studied Theology before gaining an MA in I/O Psychology, Psycholinguistics and Intercultural Communication as well as additional qualifications in the fields of Commercial Mediation, Collaborative Practice, the Graves Values System, Systemic Supervision and Consulting. She is also a certified trainer and speech therapist.

Before founding Creative Dialogue in 2006, Monika managed an adult education institution. She also worked 15 years as an editor for the Springer publishing house in Heidelberg. Monika is a specialist for leadership, team development, communication and conflict management and is a lecturer at a number of universities both in Germany and abroad. As a coach, trainer, facilitator and mediator, Monika has developed international teams and individuals. She has gained international experience in Luxembourg, Belgium, Switzerland, France, the UK, Bolivia, the USA, Israel and Palestine.

General information and fee

• Dates: Thursday, February 6, and Friday, February 7, 2025

• Location: Davos, TBA

• Time: both days 09:00 AM to 04:30 PM

• Language: English

• Lecturer: Monika Palacios, M.A.

• Target audience: Sceintists from Academia Raetica member and partner institutions

• Course fee for participants from Academia Raetica member or partner institutions: CHF 150

• Registration deadline: December 24, 2024

• Max. number participants: 12 (min. number participants 8)

• Our terms and conditions

• Course Coordinator: Daniela Heinen, daniela.heinen@academiaraetica.ch, phone 081 410 60 84

• Credit points: In-person course workload: 15 hours. Please check with your supervisor at your university, if the course counts towards ECTS. The lecturer can taks you with extra homework to increase the workload to 30 hours.

• Course certificate: You will receive a certificate of attendance, if you attend the entire course.

Registration

For any questions regarding the transferable skills courses of Academia Raetica or if you encounter issues with the registration process, please feel free to contact Daniela Heinen. Please review our terms and conditions.

You will promptly receive an automated email response containing your registration details. The final confirmation of your course placement will be sent to you a few days later.

Email: daniela.heinen@academiaraetica.ch
Phone: +41 81 410 60 84

Academia Raetica
Obere Strasse 22
7270 Davos Platz

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