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AusblendenSmart conflict management
Academia Raetica
Unresolved conflict can paralyze cooperation within projects and departments, as well as poison the atmosphere in the workplace. This is especially true if conflict continues to rumble on in the background or for long periods. In academia the “games“ tend to be more sophisticated yet, the patterns remain the same. No matter whether it is about conflicting goals or strategies or it can be attributed to clashing personalities or communication styles and behavior: ignoring is often not the best option.
This workshop introduces you to key competencies for successful conflict resolution. Using analysis, self-management and communication tools learned here you can turn each confrontation into a constructive process.
Discussion points are:
Conflict dynamics and conflict analysis (Glasl, Schwarz)
Conflict moderation roadmap
Thomas Kilmann Instrument
Harvard negotiation project
The fundamental attribution error
Identify with conflict partner
Active and empathetic listening
Conflicting personality types and communication styles (Riemann, Satir)
Short- and long-term self-management
Dealing with “difficult people” and attacks
Three methods how to respond to conflict depending on escalation degree
Conflict de-escalation and prevention: early clarification, I-messages, constructive feedback, sandwich technique
Brief responses to high-conflict people: BIFF
Solution-oriented questions
Methods
Trainer input, individual self-reflection exercises, group exercises, real-life case studies, plenum discussions, feedback. Note: Participants are encouraged to share their own cases for case work and group feedback.
About the lecturer
Monika Palacios studied Theology before gaining an MA in I/O Psychology, Psycholinguistics and Intercultural Communication as well as additional qualifications in the fields of Commercial Mediation, Collaborative Practice, the Graves Values System, Systemic Supervision and Consulting. She is also a certified trainer and speech therapist.
Before founding Creative Dialogue in 2006, Monika managed an adult education institution. She also worked 15 years as an editor for the Springer publishing house in Heidelberg. Monika is a specialist for leadership, team development, communication and conflict management and is a lecturer at a number of universities both in Germany and abroad. As a coach, trainer, facilitator and mediator, Monika has developed international teams and individuals. She has gained international experience in Luxembourg, Belgium, Switzerland, France, the UK, Bolivia, the USA, Israel and Palestine.
General information and fee
Dates: Thursday, February 6, and Friday, February 7, 2025
Location: Davos, TBA
Time: both days 09:00 AM to 04:30 PM
Language: English
Lecturer: Monika Palacios, M.A.
Target audience: Sceintists from Academia Raetica member and partner institutions
Course fee for participants from Academia Raetica member or partner institutions: CHF 150
Registration deadline: December 24, 2024
Max. number participants: 12 (min. number participants 8)
Course Coordinator: Daniela Heinen, daniela.heinen@academiaraetica.ch, phone 081 410 60 84
Credit points: In-person course workload: 15 hours. Please check with your supervisor at your university, if the course counts towards ECTS. The lecturer can taks you with extra homework to increase the workload to 30 hours.
Course certificate: You will receive a certificate of attendance, if you attend the entire course.
Anmeldung
Für Fragen zum überfachlichen Kursangebot der Academia Raetica oder bei Problemen mit der Anmeldung steht Ihnen Daniela Heinen gerne zur Verfügung. Bitte lesen Sie unsere Teilnahmebedingungen.
Sie erhalten umgehend eine automatisierte Antwort-Email mit Ihren Anmeldedaten. Die endgültige Bestätigung über den Kursplatz erhalten Sie von uns wenige Tage später.
E-Mail: daniela.heinen@academiaraetica.ch
Telefon: +41 81 410 60 84
Academia Raetica
Obere Strasse 22
7270 Davos Platz
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