Datenschutz

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and according to the legal data protection regulations as well as this data protection explanation.

As a rule, our website can be used without providing personal data. Insofar as personal data (e.g. name, address or e-mail addresses) is collected on our pages, this is always done on a voluntary basis as much as possible. This data will not be passed on to third parties without your express consent.

We would like to point out that data transmission on the Internet (e.g. communication by e-mail) can be subject to security gaps. A complete protection of the data against access by third parties is not possible.

Cookies

Some of the Internet pages use so-called cookies. Cookies do not damage your computer and do not contain viruses. Cookies serve to make our offer more user-friendly, more effective and safer. Cookies are small text files that are stored on your computer by your browser.

Most of the cookies we use are so-called "session cookies". They are automatically deleted at the end of your visit. Other cookies remain stored on your device until you delete them. These cookies enable us to recognize your browser during your next visit.

You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, accept cookies for certain cases or generally exclude them and activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of this website may be restricted.

Server-LogFiles

The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:

  • browser type and browser version

  • used operating system

  • referrer URL

  • hostname of the accessing computer

  • time of the server request

These data cannot be assigned to specific persons. This data will not be merged with other data sources. We reserve the right to subsequently check this data if we become aware of concrete indications of illegal use.

Contact form

If you send us enquiries via the contact form, your details from the enquiry form including the contact data you provided there will be stored by us for the purpose of processing the enquiry and in the event of follow-up questions. These data will not be passed on without your consent.

Newsletter - Mailchimp

The newsletters are sent by the mail service "MailChimp", a newsletter dispatch platform of the US provider Rocket Science Group, LLC, 675 Ponce De Leon Ave NE #5000, Atlanta, GA 30308, USA. You can view the privacy policy of the shipping service provider here: https://mailchimp.com/legal/privacy/. The Rocket Science Group LLC d/b/a MailChimp is certified under the Privacy Shield Agreement and thus offers a guarantee to comply with the European data protection level (https://www.privacyshield.gov/participant?id=a2zt0000000TO6hAAG&status=Active). The service provider is responsible for the delivery of the goods on the basis of our legitimate interests pursuant to Art. 6 para. 1 lit. f. DSGVO and an order processing contract in accordance with Art. 28 Para. 3 S. 1 DSGVO.

The dispatch service provider can use the recipient's data in pseudonymous form, i.e. without allocation to a user, to optimise or improve its own services, e.g. for technical optimisation of dispatch and the presentation of the newsletter or for statistical purposes. However, the dispatch service provider does not use the data of our newsletter recipients to write to them itself or to pass the data on to third parties.

YouTube

Our website uses plugins from the YouTube page operated by Google. The site is operated by YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA. When you visit one of our pages equipped with a YouTube plug-in, a connection is established to YouTube's servers. The Youtube server will be informed which of our pages you have visited.

If you are logged in to your YouTube account, you can allow YouTube to assign your surfing behavior directly to your personal profile. You can prevent this by logging out of your YouTube account.

For more information about the handling of user data, please refer to YouTube's privacy policy at: https://www.google.de/intl/de/policies/privacy

SSL encryption

This site uses SSL encryption for security reasons and to protect the transmission of confidential content, such as requests you send to us as a site operator. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line.

If SSL encryption is activated, the data you transmit to us cannot be read by third parties.

Right to information, deletion, blocking

You have the right at any time to free information about your stored personal data, their origin and recipient and the purpose of data processing as well as a right to correction, blocking or deletion of this data. You can contact us at any time at the address given in the imprint for this and other questions on the subject of personal data.

Objection advertising mails

We hereby object to the use of contact data published within the scope of the imprint obligation to send unsolicited advertising and information material. The operators of this website expressly reserve the right to take legal action against unsolicited mailing or e-mailing of spam and other similar advertising materials.

Google Analytics

This website uses functions of the web analysis service Google Analytics. The provider is Google Inc, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA.

Google Analytics uses so-called "cookies". These are text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States.

IP anonymization

We have activated the IP anonymization function on this website. This means that your IP address will be shortened by Google within member states of the European Union or in other states party to the Agreement on the European Economic Area before being transmitted to the USA. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with any other data held by Google.

Browser Plugin

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de.

Objection to data collection

You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie will be set, which will prevent the collection of your data during future visits to this website: Disable Google Analytics

For more information on how Google Analytics handles user data, please see Google's privacy policy: https://support.google.com/analytics/answer/6004245?hl=de

Order data processing

We have concluded an order data processing agreement with Google and fully implement the strict requirements of the German data protection authorities when using Google Analytics.

Demographic characteristics with Google Analytics

This website uses the "demographic characteristics" function of Google Analytics. This allows reports to be generated that contain statements about the age, gender and interests of site visitors. This data comes from interest-based advertising from Google as well as visitor data from third-party providers. This data cannot be assigned to a specific person. You can deactivate this function at any time via the ad settings in your Google account or generally prohibit the collection of your data by Google Analytics as shown in the item "Objection to data collection". 

Smartsupp

Smartsupp.com, s.r.o., ID No.: 03668681, an operator that develops and operates the Smartsupp.com Web service (hereinafter referred to as the “Controller“), hereby provides information on the policy and principles underlying the manner in which the Controller handles the personal data provided by users to the Controller, within the meaning of the GDPR ( Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016) in connection with the Controller’s services. 

Please read the following information carefully before providing your personal data.

This document concerns the manner and scope of processing the personal data of you as a natural person. By setting up an account and using the Smartsupp.com service you also consent to the Personal Data Processing Agreement, which defines the manner in which we process our visitors’ personal data.

If you have any questions regarding the processing of your personal data, please contact us at privacy@smartsupp.com.

Personal Data Controller:

Smartsupp.com, s.r.o.

ID No.: 03668681

VAT ID: CZ03668681

with its registered office at Šumavská 31, 602 00 Brno, Czech Republic

privacy@smartsupp.com (email address for questions regarding data privacy)

Personal data processed

We will only process the personal data you provide to us while setting up your user account, when using Smartsupp.com via the Smartsupp.com access interface, or when you, as the account owner, will be setting up your access to the user account, it being understood that in this context, the Controller will specifically process the following personal data concerning you:

  • name and surname

  • address

  • job title

  • phone number

  • email address

  • invoicing details (name of entity, tax identification number)

  • IP address

  • activity and movement at website www.smartsupp.com and in Smartsupp mobile app 

 

Purpose and legal basis of the processing of your personal data

We will process your personal data for the following purposes and based on the following legal bases:

  • Processing data for the purpose of contract performance

Purpose and legal basis of the processing of the following personal data:

  • name and surname

  • address

  • job title

  • phone number

  • email address

  • invoicing details (name of entity, tax identification number)

We need to process these personal data concerning you in order to fulfil the Smartsupp.com service contract you are entering into with us by registering and setting up your user account at Smartsupp.com. The legal basis in this case is Art. 6(1)(b) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) 

The processing of your personal data, which is necessary for the performance of the contract to which you are a party, will be done in the following manner.

Our company provides you with its services, or, more specifically, the smartsupp.com service, in accordance with the terms and conditions accessible at https://smartsupp.com/cs/terms In order for us to provide you with the Smartsupp.com service, we need to know who the other party is and, if you use paid features, we also need to know your payment information. Please note that under the contract you may receive emails with technical and operational notices regarding the Smartsupp.com service functionality. These notices are part of our communication with you as a party to the contract.

The purpose and legal basis of the processing of your personal data in this case therefore involves performance of the Smartsupp.com service contract.

  • Processing for the purposes of direct marketing

Purpose and legal basis of the processing of the following personal data:

  • name and surname

  • email address

We process the personal data for the purpose of direct marketing, which constitutes a legitimate interest of our company. The legal basis in this case is Art. 6(1)(f) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation). 

The data processing based on our legitimate interest, specifically direct marketing, will be done in the following manner.

Your personal information will be stored in our electronic database kept with a company that provides us with a data repository, which, however, is managed directly and exclusively by us. Based on our legitimate interest, as specified above, your personal data will only be used through third-party services (for more details see Categories of personal data recipients) to send you product offerings, whether these involve new features or existing products and Smartsupp.com service extensions. 

In this case, the purpose and legal basis of the processing of your personal data is the Controller’s legitimate interest of direct marketing, specifically the direct offerings of our products and Smartsupp.com service features we will be sending to you. 

If you do not wish to receive our product and Smartsupp.com service feature offerings, you can simply opt out in the settings of your user account or click the unsubscribe link provided in each email containing our offerings.

Please note that as part of the contract, specifically in the context of the processing under point (1), you may receive emails with technical and operational notices regarding the Smartsupp.com service functionality. These notices are part of our communication with you as a party to the contract; they do not constitute direct marketing notices and you may not opt out of them.

  • Processing undertaken to improve our customer support

Purpose and legal basis of the processing of the following personal data:

  • IP address

  • activity and movement at website www.smartsupp.com and in Smartsupp mobile app

If you give us your consent through the settings of your user account on smartook.com, we will record your IP address and track your activity and behaviour at Smartsupp.com in order to improve the efficiency of our user support in the event you need any help or advice on using the Smartsupp.com services. The legal basis in this case is Art. 6(1)(a) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation). 

The processing of these personal data concerning you, which will only happen with your consent, will take the following form.

We will use the IP address through which you first accessed Smartsupp.com when registering to determine which country you are from, so that we know the language you want us to use in communication with you. However, we will only detect and store your IP address once when you register at Smartsupp.com. We will not detect your IP address at any other time when you access Smartsupp.com.

We track visitor activity and behaviour at Smartsupp.com every time you access the site and the resulting data allow us to provide more effective user support if you need any help or advice using Smartsupp.com. 

In this case, the purpose and legal basis of the processing of your personal data is the consent you have granted to us.

If you change your mind regarding the processing of these personal data, you can easily withdraw your consent at any time (by turning off IP address recording and visitor activity tracking at Smartsupp.com) in your user account settings. In the same way, you can re-grant your consent to us after you withdraw it.

In all cases, we will process your personal data manually and in electronic information systems. However, these systems are subject to consistent and ongoing physical and technical checks. All persons who, on our instruction and under our authority, come into contact with your personal data in the course of their work or as part of their contractual duties are bound by the confidentiality obligation.

Categories of personal data recipients

We will primarily process your personal data on our own. However, we may have to entrust some personal data processing services to a third party for any of the aforementioned purposes. In such a case, the relationship between us and such third party will be that between a controller and a data processor and we will have entered into a personal data processing agreement with that processor to guarantee the security and lawfulness of the processing of your personal data.

Therefore, your personal information may be transmitted to recipients falling under any of the following categories:

  1. data repository companies;

  2. companies providing bulk distribution of commercial notifications and bulk customer communication services.

Data storage period

We will process your personal data for the purpose of contract performance during the term of the contract, i.e. for as long as your user account exists. 

We will also process your personal data for direct marketing purposes for as long as your user account exists. However, if you opt out of offerings of our Smartsupp.com products and features via your user account settings, we will cease to process your personal data, including during the remaining term of the contract.

We will process your personal data processed on the basis of the consent you have granted only for the period, during which the consent applies, i.e. from the grant of the consent to its withdrawal. However, we will only process them as long as your user account exists. Furthermore, we delete individual track recordings concerning your activity and your behaviour at Smartsupp.com after 30 days at all times.

Right to object to the processing of your personal data

You have the right to object to our processing of your personal data for direct marketing purposes at any time (see Purpose and legal basis of processing your personal data, point 2) above). If you object to our processing of your data for direct marketing purposes, we will cease processing your personal data for direct marketing purposes once we receive your objection. 

You can send your objection to the processing of your personal data for direct marketing by email to:

privacy@smartsupp.com

In the objection, just indicate your user name and include the text “I hereby object to the processing of my personal data for direct marketing purposes” and your signature. We will inform you without undue delay on how your request has been handled.

However, if you do not wish to receive our product and Smartsupp.com feature offerings, it is always easier and faster to simply use the opt-out feature in your user account settings or click the “unsubscribe” link provided in each email containing our offerings.

Please note that the right to object cannot be exercised to make us stop processing the personal data we necessarily need to perform the contract. 

Your other rights associated with personal data processing

  • ask for information as to which of your personal data are being processed,

  • request access to such data and have then updated or corrected – at any time you can ask us to confirm whether or not personal data concerning you are being processed and if so, for what purpose, to what extent, to whom they are transmitted and for how long we will be processing them. You also have the right to obtain a copy of your personal data, with the initial provision of such data being free of charge. You have the right to ask us at any time to correct any incorrect personal data or to complement your personal data if they are inaccurate or incomplete.

  • request the erasure of such personal data or have the processing of such data restricted – at any time you may request the erasure of your personal data if (i) they are no longer necessary for the purposes for which they were collected or otherwise processed, (ii) the processing is unlawful, (iii) you have objected to the processing, and there are no overriding legitimate reasons for processing such data; (iv) we are obliged to do so under law; or (v) you withdraw the consent to processing you may have granted to us. We will restrict the processing of your personal data until we have resolved any disputable issues regarding the processing of your personal data (restriction means that we will only keep and use the data with your consent or for the purpose of determining, exercising or defending any legal claims).

  • object to the processing of your personal data if we process them for direct marketing purposes or on a legitimate interest basis.

  • to data portability – if we process your data in an automated manner and based on your consent or under an agreement, in a structured, commonly used and machine-readable format, you have the right to request that the data be transmitted directly to another controller

  • if you have doubts as to whether we comply with our obligations inherent in the processing of your personal data, contact the Controller or the Office for Personal Data Protection.

You can exercise these rights with us via our company’s Data Protection Officer by email at privacy@smartsupp.com. We will answer your requests, questions or comments within 1 month at the latest.

Our activities related to the processing of personal data are overseen by the Office for Personal Data Protection (www.uoou.cz) in Czechia, a member state of the European Union. This Office, just like yourself, will be informed if, despite our best efforts and all the data security measures in place, your personal data are leaked, misused or lost.

How do we use cookies?

When using Smartsupp services and products, temporary files, so-called “cookies”, may be stored, which may contain information capable of identifying the user. No personal data are stored in the cookies.

ssupp.vid – Visitor ID (expires after 6 months)

ssupp.chatid – Conversation ID (expires as soon as you shut the browser down)

ssupp.group – last visitor group (expires after browser shutdown)

ssupp.opened – chat window open indicator (expires after browser shutdown)

ssupp.barclicked – chat window click indicator; required for automatic messages (expires after browser shutdown)

ssupp.message – contents of an unfinished message when the page is refreshed (expires after browser shutdown)

ssupp.unreaded – number of unread messages (expires after browser shutdown)

ssupp.position – chat window position (expires after browser shutdown)

AWSALB – generated by AWS (Amazon Web Services), needed for sending the requests to the server correctly (expires after 7 days)

AWSALBCORS – generated by AWS (Amazon Web Services), needed for sending the requests to the server correctly (expires after 7 days)

Data Protection Officer

We have appointed a Data Protection Officer to enhance data protection.  The Data Protection Officer at our company is Richard Schmidt, Attorney at Law. You can contact him at dpo@smartsupp.com.